If on arrival I should wait at the reception. By this time the guests have got tired and they are given their welcome cocktails in vain as they would already like to have a shower and occupy their rooms. It can be solved by good organization that the guests could go into their rooms straight away and the administration will be done by the receptionist.
If the taxi-drivers cheat the passengers on transporting with the delicate cooperation of the staff. Even the rich guests do not like to pay twice as much for the same service. The management may find out any price, the guest will pay without a word of lamentation. But as soon as the tourist has left the building, the hotel should defend its guest's interest in order that he should not have to pay for the same taxi service multiplied price. Of course it is a different case if a luxurious limousine arrives, however, in this case the price should also be proportional to the value of the service.
If the tourist is annoyed by unnecessary rules. It is unfortunate to ask deposit for the towels at the swimming-pool, it is simpler to build the probable loss of it in the price.
If there are only few sun beds at the swimming-pool or at the seaside and you should compete for them. It does not mean a great investment in the case of a magic palace worth of billions to purchase several dozens of sun beds and umbrellas.
If on departure the guest is warned several times to leave his room. The upstanding tourist also knows it well without telling him.
If the staff judge the guest by appearance. A tourist wearing shorts may also be billionaire.
If the restaurants run out of some tasteful delights soon and they are not replaced but the guests are persuaded to choose from other meals, on the basis of let them be consumed too. If someone cannot estimate the guests' demands properly then he should count on some loss of money. For instance I stayed at a luxury hotel where on the third day of my two-week vacation they ran out of mangos and they did not take new ones until the other fruits had been consumed. They calculated with cheese in the same way. The tourists are not silly and all these things lower their sense of comfort.
If the staff of a restaurant insists on the order of seating that I do not like. If there are many such seats in a restaurant where the guests are not willing to sit then the restaurant should be rearranged.
If telephone calls should be paid even though you have just dialled and the telephonee does not answer. The telephone system works in this way in the majority of the hotels and yet this is a service which is useless but it should be paid for.
If the hotel is all inclusive and the drinks are strongly watered. Again the service is slowed down in many all inclusive hotels on purpose to avoid too much drink consumption. Thus the essence of the whole thing is lost.
If the staff wakes the guest up too early. It is annoying even if the guest has forgotten to put out the "Do not disturb!" sign.
It is a nuisance when they are checking all the time whether I am a guest of the hotel. No matter if the receptionist or the guard have a bad memory for faces but then I would rather they had let a stranger enter than a guest annoy.
If I have to wear any kind of an outer sign by which I prove the fact that I stay at the hotel. For instance it is common to give the guests plastic bracelets in certain hotels to signing that they are entitled to use the all inclusive service. They cannot take it off till the end of their vacation. It is rather humiliating and irritating so a better idea should be found out!
If in advance you have to book a table in the certain restaurants of the hotel in a rather complicated way. Nobody likes any administrating activity during the vacation.
If anything does not work properly in the room. Prior to the guest's arrival, please, check everything substantially! Once I got especially annoyed when they obviously considered my power consumption to be too much as I filled up my television batteries and they simply disconnected some sockets as if it had happened accidentally.
If the guest has left the room, the electricity supply is switched off in the room. This is bad because the air-condition of the room should work at least as it is much more pleasant to enter a pre-heated room than mess around with the air-condition to conjure a cool room.
If on leaving the luggage is not carried down to the reception straight away. It has happened to me that the driver has had to wait because the receptionist has simply forgotten to see to the luggage.
If I ask a receptionist for doing a simple thing, for instance, for booking a ticket for a concert and he gives it a miss, does not deal with the task. The guest has a secret desire for the things seen in the films that is he imagines a receptionist as an assistant capable to arrange everything.
Seemingly there exists a service in the hotel but in fact there does not. For instance, there is a squash court but there are not rackets. There is a table for table-tennis but there are not balls. There are jet skis but the attendant is away for lunch.
If members of the staff are too confident even without being encouraged. I would like to have a rest in the hotel and make friends by all means. Certainly this does not mean that one cannot be kind just it is advisable to pay attention to the measure.
If on later leaving there is no place to put the luggage near the reception. The guest would like to feel himself or herself well and comfortably till the last minute.
Altogether the most important thing is: to stay at a luxury hotel is wonderful. It is such an experience that may influence on your whole life, independent of the fact that you are a tourist, a businessman, a rich person or a less rich one. You dip into a world where you may feel yourself to be the king of the universe.
Dr. Richard Robert Kiss